About the role
About Moove At Moove, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders, we’re redefining fleet management and driving the commercialization of autonomous vehicles. We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you! Role Summary The Central Warranty Manager owns warranty recovery as a centralized function across all Moove markets. This role builds and runs the warranty operating system: claim identification, submission, adjudication follow-through, denial management, and recovery reporting across OEM, parts, and vendor warranty channels. The mandate is simple: capture every recoverable dollar, eliminate warranty leakage, and turn warranty data into a feedback loop that improves fleet reliability and lowers cost per mile. This is a build-and-scale role. Today, warranty recovery is fragmented across markets and vendors. This leader will standardize policy, process, and tooling into one centrally managed program supporting an insourced maintenance model across 5+ markets. Core
Responsibilities Warranty Program Ownership Build and own the end-to-end warranty recovery program: identification, claim creation, submission, tracking, payment reconciliation, and denial and appeal workflows. Establish warranty policy and SOPs for all markets; define what is claimable, documentation standards, and submission timelines by OEM and vendor. Centralize claim processing so depot teams focus on wrench time, not paperwork. Claims Execution & Recovery Manage claim pipelines across OEM platform warranty, parts and component warranty (RMA), and vendor workmanship warranty (e.g., Service providers, tire vendors, body shops). Drive claim approval rates through complete, defensible documentation: failure data, labor times, and parts traceability. Run denial management: root-cause every denial, appeal where justified, and fix upstream documentation gaps. Reconcile recovered dollars against finance ledgers; ensure credits and reimbursements land and are visible. Data, Systems & Reporting Define warranty data
