About the role
Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here . The Opportunity Superhuman's Customer Education group creates the resources that help customers get the most out of our products — from Academy courses and self-serve guides to training webinars and in-product experiences. As
the team grows, we're investing not just in what we create, but in how we deliver it: getting the right education in front of the right customers at the right moment in their journey, and proving that it actually changes how they use the product. We're looking for a Digital Adoption Manager to own this layer. You'll sit at the intersection of education, data, and product — mapping the ideal customer journey, identifying where customers aren't reaching full value, and designing the digital experiences that close those gaps. In practice, that means partnering with Growth, Lifecycle Marketing, Customer Success Ops, and Sales Ops to build in-product experiences, equip Account Teams with educational sequences, and ensure that the resources we create actually reach the customers who need them. This isn't a role where you execute a predefined playbook. Some of the infrastructure we're building toward is still in progress, and you'll be helping shape it — defining the strategy, forging the partnerships, and building the feedback loops that tell us whether it's working. You'll work closely with teams across the org, but you own the outcomes. In this role, you will: Partner with Lifecycle Marketing, Growth, and Customer Success to map the ideal customer journey, define key milestones and adoption benchmarks, and identify the moments where education can have the greatest impact Work with Growth and Product to design and deliver in-product educational experiences and resources Build educational sequences that help Account Teams share the right content to drive learning and adoption, in close partnership with CS Ops and Sales Ops & Enablement Use product usage data to spot where customers are not getting full value from Superhuman’s features, prioritize the highest-impact opportunities for education, and define success before building Track and report on outcome metrics such as feature adoption, activation milestone completion, and retention signals across our Customer Education and Digital Adoption initiatives Create the content behind these programs yourself, including in-product copy, short-form educational content, and sequence messaging designed to educate users and ultimately change behavior Use AI to improve both the production and delivery of adoption experiences, from speeding up content creation to uncovering patterns in adoption data more efficiently
