About the role
Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Mission Statement The Senior Referent mission is twofold: to execute the most complex operational checks and to act as a "Ground Truth" auditor. The Senior Referents bridge the gap between high-level strategy and floor-level reality, ensuring that our automated systems and human processes are constantly refined based on real-world fraud patterns. 1. Operational Mastery & Benchmarking Expert Execution: Maintain "Battle-Ready" proficiency by executing live MRApp checks (allocated 1 to 1.5 days per week). Senior Referents are the internal gold standard for speed and accuracy. BPO Benchmarking: Use your production time to establish performance benchmarks. Senior Referents define what "attainable excellence" looks like, providing a realistic mirror to evaluate BPO performance. SOP Validation: Act as the first "stress-tester" for new Standard Operating Procedures. If a process is unrealistic or creates friction on the floor, you are responsible for flagging it before it is scaled. 2. Excellence Oversight & Intelligence High-Stakes Auditing: Conduct deep-dive audits on high-risk cases and "Ground Truth" labeling. Senior Referents give the final word on accuracy and system integrity. Fraud Pattern Sensing: Identify "weak signals" and emerging fraud trends that automated systems might miss. Labeling for Data Science: Provide high-quality labeled datasets to the Data Science team to train and refine our machine-learning models. Database contributor: Participation in the development of the template database by creating templates and editing features. 3. Cross-Functional Strategic Support Ops-Tech Feedback Loop: Translate audit findings into technical