About the role
Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube . Job Description: The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment. \n
What you'll do: Deliver excellent customer service while supporting employees across multiple locations. Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments. Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users. Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion. Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events. Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance
requirements. Support endpoint management and security controls to maintain a secure and compliant computing environment. Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning. Maintain accurate asset records and software licensing information using IT service management and asset management tools. Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths. Create and maintain technical documentation, standard operating procedures, and knowledge base content. Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution. Participate in planned maintenance activities and support occasional after-hours or on-call