HPE Networking Engineer II

HPE Networking Engineer II This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: How you will make your mark: Troubleshoot and diagnose customer-reported networking issues and drive them to satisfactory resolution. Deliver a high level of customer satisfaction through effective technical support and communication. Provide both Case Management and Solution Management support. Manage customer cases by ensuring timely identification, troubleshooting, and resolution of reported issues. Support customer solutions by helping ensure optimal performance and operational stability. Develop and execute technical and operational action plans to analyze and resolve customer issues. Coordinate with appropriate internal teams to ensure ownership and resolution of reported issues. Escalate issues when necessary to ensure timely resolution and customer success. Validate and reproduce customer-reported issues in a remote lab environment when required. Collaborate effectively with HPE Aruba Networking teams, customers, Quality Assurance, Engineering, and Field Support organizations. Manage multiple priorities and work independently with minimal supervision. About you Excellent written and verbal communication skills in English. Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Communications Engineering, or a related field; equivalent experience will also be considered. Prior experience in networking, technical support, customer support, or a related field is preferred. CCNA certification or equivalent networking knowledge. Understanding of networking fundamentals, including: Routing and Switching Wireless Networking TACACS+ AAA (Authentication, Authorization, and Accounting) RADIUS SNMP IEEE 802.1X DNS DHCP Strong troubleshooting and problem-solving skills. Ability to analyze complex technical issues and communicate solutions effectively. #Li-Hybrid Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of