Program Lead, Workforce Management

Requirements: 1+ years of professional experience in Workforce Management Extensive experience managing NICE IEX or InContact systems 1+ years of experience using data and metrics to drive improvements 1+ years of experience in process improvement and workflow design 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership Proficiency in Excel or Sheets

Bonus points: ACA marketplace, provider network, claims, healthcare quality, or provider data experience Training or experience applying Continuous Process Improvement or Lean Six Sigma principles Experience with project coordination or management in a matrixed organization Contact center leadership experience Experience using SQL This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here . At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for

benefits including: medical, dental, and vision

benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their

qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar

Benefits Team ([email protected]) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy .

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