Billing Operations Specialist - Austin, TX or Remote

Qualifications 3–5 years of billing, payment operations, or subscription operations experience, ideally in a SaaS or B2C environment. Hands-on experience with a subscription billing platform is required (e.g., Chargify/Maxio, Zuora, Chargebee, Recurly, Stripe Billing, or similar) — specific platform experience is less important than solid working knowledge of recurring billing, dunning/failed payment recovery, and subscription lifecycle management. Experience with a CRM is a plus; Salesforce experience is a

bonus but not required. Proficiency in Excel/Google Sheets. Demonstrated experience building or documenting SOPs/structured processes from scratch. Strong written and verbal communication; able to turn ambiguous situations into clear, documented processes. Comfortable identifying patterns in data and driving root-cause fixes rather than repeated triage. Able to manage multiple priorities and deadlines in a fast-paced environment.

Nice to Have Prior experience specifically with Chargify/Maxio or Recurly. Experience presenting process recommendations to leadership or cross-functional stakeholders. Location Prefer Hybrid in Austin, TX but will consider Remote.

Compensation $65,000-75,000 per year. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,

compensation and training. Privacy Policy Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn’t need to be. As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau. We innovate through technology, but our people are what sets us apart. Are you interested in a career at Lower but not sure what you're looking for? Click here to drop us your Resume and we can help find you a good fit on our team!

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