About the role
Strategic Planning: Lead multi-year, multi-horizon digital transformation planning for multiple Higher Education accounts in the region. Industry Leadership & Engagement: Serve as the Higher Education subject-matter expert in internal planning and customer engagements in the region. Provide thought leadership on education trends (AI-enabled learning, research innovation, policy shifts, security postures) and help co-create transformation visions and roadmaps with senior customer executives. Solution Sales & Opportunity Origination: Own and drive high-impact solution selling in Higher Education from early opportunity development through to agreement and adoption. Originate, qualify, and advance large transformational cloud, security, & AI opportunities (e.g., M365 Copilot, agentic solutions). Identify new solution scenarios and relevant EdTech partners to address white-space needs and create new value for institutions. Deal Orchestration: Lead and orchestrate complex, multi-stakeholder deals, aligning account teams, technical specialists, partners, and other internal stakeholders to ensure successful outcomes. Engage at CxO and board level to articulate end-state visions and compelling business cases (ROI, improved student outcomes, efficiency gains) that secure executive buy-in. Drive repeatable partner motions with education ISVs and global integrators to scale proven solutions. Continuous Learning: Maintain deep expertise in relevant AI use cases for Higher Education. Stay current on industry developments, technology advances, and regulatory
requirements. Master's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 8+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 10+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience OR equivalent experience. Extensive Higher Education sector experience with a proven history of advising or working closely with institutional leaders on digital transformation. Demonstrated success originating and closing large, complex deals in the Higher Education or public sector, with tangible outcomes (e.g. improved student success, research productivity, operational efficiency). Deep expertise in AI, security, and/or relevant cloud technologies (e.g., Azure OpenAI, M365 Copilot) and ability to map advanced capabilities to real-world education scenarios. Understanding of education trends and challenges (digital learning, data privacy, funding and procurement mechanisms, etc.) and ability to translate these insights into strategic initiatives. Exceptional executive presence and communication skills (persuasion, storytelling). Proven ability to influence senior decision makers and clearly connect technology investments to business/mission outcomes. Thought leadership and innovation mindset - public speaking, publishing, or other evidence of shaping industry conversations is a plus. Language skills: Fluency in English (written & verbal) required; additional languages are an asset.
