About the role
Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Location: United Kingdom Our Team's Vision: Our Support and Services team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters. What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructures are set up for success every step of the way. Our Team's Vision: At Illumio, our Professional Services team plays a critical role in helping customers successfully deploy, adopt, and realize value from Illumio’s Zero Trust Segmentation platform. We partner closely with customers and internal teams to deliver secure, scalable, and thoughtfully designed solutions that reduce risk and enable business resilience. Your Impact: As a Professional Services Consultant, you are a fully qualified, experienced professional operating at the journeyman level. You work independently on customer deployments and problem resolution while collaborating with senior team members on more complex architectural considerations. In this role, you will: Design and implement Illumio’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices Assess and resolve a wide range of customer issues related to deployment, configuration, and policy using advanced analytical and problem-solving techniques Diagnose unusual or ambiguous situations, identify root causes, and develop creative, effective solutions—even when precedent or documentation is limited Evaluate risk, implications, and trade-offs when selecting the appropriate course of action, exercising sound judgment and professional discretion Identify gaps or improvement opportunities in customer deployment strategies and security policies and recommend appropriate adjustments Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments Present new ideas, improvements, and lessons learned, contributing to continuous improvement within the Professional Services organization Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset Your Toolkit: You bring both technical depth and professional maturity to
