About the role
Why you should join us Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have: Exponential organic growth: We have product-market fit and are growing rapidly. Tandem supports thousands of new patients every day, is spreading with doctors through word-of-mouth, and works with the largest biopharma companies in the world. An AI-first business model: Our approach is distinctly enabled by AI, but our business gets stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that compound over time. Top tier investors: With the traction to support conviction in our model, we raised significant funding from top investors (Thrive Capital, General Catalyst, and Accel) to build an exceptional team of engineers and operators. Our number one priority is scaling to market demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster. All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.
About
the role As a member of our Provider Growth team, you will own relationships with healthcare organizations using our platform and help drive their long-term success. You will work directly with clinicians, staff, and executives at some of the largest provider groups in the country — ensuring that they onboard smoothly, see value quickly, and expand over time. This role blends relationship management with growth strategy, operations, and product insight. You will analyze adoption and retention patterns, shape how we scale across new specialties and workflows, and help unlock value for both providers and their patients. You will also work closely with product, ops, and engineering to bring real-world feedback into how we build. Your work will directly impact how many patients get the support they need and how fast we can scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you. If you join, you will: Own relationships with key provider organizations — serving as the strategic point of contact for adoption, engagement, and growth Analyze account performance data (activation, usage, retention) and translate insights into concrete priorities Develop and execute expansion strategies within existing accounts — including new specialties, workflows, and service lines Drive onboarding and workflow design conversations with providers, staff, and clinical users Identify opportunities to improve product fit or service delivery — and collaborate with product, ops, and engineering to build the right solutions Play a direct role in informing roadmap and strategic decisions based on patterns you observe across accounts Help shape Tandem’s provider-facing growth motion — including how we scale across new markets and clinical categories We’ll be most excited if you have: 3-8+ years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization) A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus) Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals High NPS with your former teammates This is a list of ideal