About the role
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add A Spark to the Ordinary… This is your opportunity to put your fingerprint on the growth and development of something truly exciting. As the NSO Associate , your primary responsibility will be leading and coordinating smooth, successful launches across all new growth projects and store form factors within the company. The right candidate is highly organized, thrives in a process-driven environment, and can confidently manage multiple deliverables and cross-functional stakeholders simultaneously. You understand how to keep projects moving forward, align teams, and execute against timelines to ensure successful openings and launches. This role will require travel based on New Store Openings and evolving business needs.
What You'll Own Project coordination & communication Use our project management and internal communication tools (Asana, Slack, Google Suite) to track and update progress on every project you're assigned. Support the Senior NSO Associate in communicating timelines, blockers, and status updates to relevant stakeholders. Help maintain and update store-specific documentation, checklists, and handoff materials across active projects. On-the-ground NSO duties Place, receive, and unbox initial product and supply orders for new locations. Receive, install, and calibrate small service equipment under the direction of the Senior NSO Associate. Stage bar equipment and workflow layouts in alignment with Blank Street standards. Conduct stress test days and full equipment test runs to confirm a new location is ready for bump-in. Support store and equipment test days, flagging issues and coordinating resolutions in real time. Liaise with external contractors for basic service and equipment coordination including internet, espresso machine installation, and miscellaneous construction needs. Support build-out of store location wiki pages for incoming field teams. Assist with DOH compliance walkthroughs and ops team check-ins ahead of opening. Work closely with IT and Coffee Equipment teams to verify front and back end infrastructure is correctly set up and tested. Logistics & storage Transport equipment and smallwares to and from our storage facility and between new location builds as needed — including loading, unloading, and organized staging. Support the ongoing maintenance and inventory management of our equipment and smallware storage facility. Track inventory levels and flag shortfalls or discrepancies to the Senior NSO Associate ahead of upcoming openings. Help maintain a clean, organized, and safe storage facility environment at all times. Supporting operations beyond NSOs Assist with seasonal smallware and equipment transitions, coordinating cross-functionally to ensure seamless rollouts. Support store closure projects and equipment recovery as directed. Pitch in on facilities needs when the NSO schedule allows. Help review and organize vendor invoices and receipts for approval and submission to the finance team.
