Principal Professional Services Engineer

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career The Customer Success team is critical to our customers and is a cornerstone of our success. As a team, we are responsible for the health of our customers and work to ensure they are getting the most out of our products. We are a team of problem-solvers who are passionate about our customers and are focused on delivering a world-class customer experience. Your Impact Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM. Lead multi-national SOC transformation programs, consolidating fragmented processes into a unified, AI-driven platform. Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy through to full operationalization. Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform. Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats. Proactively collaborate with Product and R&D teams to incorporate field insights into roadmap priorities, ensuring alignment on shared objectives. Transform ambiguity into structured action plans, driving accountability and ensuring all stakeholders follow through on commitments. Identify opportunities to simplify complex workflows and enhance analyst alert handling and response through automation.