About the role
🏷️ Title: Freelance Senior Product Designer 👫 Department: Design, reporting to Head of Design 🎁 Culture: Lottie’s careers page here , Lottie’s tech careers page here . 💗 Mission: Elevate later life for everybody and build the care sector of the future. 💻 Office Policy: Hybrid with two core office days. 🌍 Office Location: London Bridge, London, UK. 📅 Contract Length: Three months 🔍 The Opportunity: We're looking for a Freelance Senior Product Designer for a 3-month contract to own the design experience across our Marketplace product — the end-to-end journey families take when searching, comparing, and finding care for a loved one. It's a high-stakes, emotionally complex experience, and design is one of the primary ways we earn trust at every step of it. You'll work closely with your Product Manager and Engineering lead as a genuine co-creator — shaping problem definition, not just executing briefs. We need someone who can hit the ground running, bring strong craft and sharp product instinct, and make a meaningful impact in a short window. 💻 What does this role involve? Own the end-to-end design quality of Marketplace — search, results, listings, comparison, and enquiry flows Partner with your PM from problem inception; shape briefs, challenge assumptions, and bring evidence to product decisions Work across a high-stakes domain where accessibility, trust signals, information hierarchy, and emotional context are all live design problems Contribute to the design system with patterns and components that scale beyond your own work stream 💪 What problems will you be solving? Families searching for care are making one of the hardest decisions of their lives — often under time pressure, with limited information, and high emotional stakes. How do you design an experience that earns trust at every step? The Marketplace is a complex, multi-state product. Search, results, listings, comparison, enquiry — each with their own UX challenges. How do you hold quality across all of it without losing coherence? Information hierarchy is genuinely hard here. Care home profiles contain a huge amount of data — pricing, availability, room types, reviews, accreditations. What do families actually need to see, and when? We're an AI-native team. How do you use AI tooling to prototype and iterate faster, without it flattening your craft or replacing your thinking? We're a small design team. How do you contribute patterns and components that scale beyond your own workstream and raise the bar for the whole product? 👀 We think you’ll be a great fit if… You have 4-6+ years of product design experience, ideally across marketplace, platform, or strong B2C products You're genuinely excited about using AI to move faster — in prototyping, in iteration, in getting ideas in front of people sooner — without letting it flatten your craft or replace your thinking You're a confident product thinker who engages with problems before reaching for solutions, and works with your PM rather than downstream of them You present design decisions with clarity and rationale — what you considered, what you ruled out, and why You have a portfolio that shows both craft rigour and systemic thinking — visual language work alongside complex UX problem-solving You care about the domain; you don't need a background in care, but you need to take it seriously You want ownership and aren't waiting to be told what to do 💔 This role isn’t for you if… You need a long ramp-up period before contributing — we need impact from week one You're most comfortable executing briefs rather than helping to shape them You're not drawn to products that carry real weight in people's lives You're uncomfortable working closely with PMs and Engineers from the earliest stages of problem definition You're not at ease working in a fast-paced, high-growth startup environment Sound like you but not quite 100%? Apply anyway — we're looking for potential and passion, not a perfect CV match. 🔢 Lottie’s Interview Process Screening interview with Lottie's Talent Acquisition Lead — 20 mins (remote) Portfolio run through with Hiring Manager — 45 mins (remote) Behavioural interview with Lottie's CXO — 45 mins (remote) Final interview with Lottie's CEO - 45 mins (in-person) 🤩 Candidate Experience: Screening Interview: If you are unsuccessful after this interview, you will receive constructive feedback via email. Portfolio Review: If you are not successful after this stage, you'll receive constructive feedback via email. Behavioural Interview: If you are not successful after this stage, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead. Final Interview: For final-stage candidates who are not offered