About the role
Design end-to-end fleet management and mission operations experiences, including operator dashboards, task queuing and scheduling interfaces, fleet health monitoring views, and real-time geospatial situational awareness displays. Create wireframes, journey maps, user scenarios, task flows, and personas for robotic fleet operators, mission planners, and field supervisors across commercial and defense deployment contexts. Develop interaction models for multi-robot coordination workflows, including mission assignment, waypoint planning, contingency handling, and operator-initiated override or abort sequences. Produce visual designs from concept to delivery for fleet telemetry displays, alert and notification systems, historical mission analytics views, and robot status summary panels. Build and validate interactive prototypes that demonstrate and integrate fleet management concepts to stakeholders, customers, and engineering teams, incorporating feedback loops to iterate toward optimal operator experiences. Collaborate with program managers, software engineers, and robotics engineers to define and iterate on robot fleet management product features, ensuring security, accessibility, and operational reliability are embedded from the outset. Communicate a compelling, convincing product story to leadership and cross-disciplinary audiences, adjusting narrative depending on stakeholder context from technical deep-dives to executive summaries. Estimate design schedules, define and prioritize product design plans, and independently incorporate security, trust, and safety considerations into the user experience for mission-critical robotic operations. Leverage ideation methodologies to lead design solutions for complex fleet operations products involving many constraints (e.g., network latency, intermittent connectivity, multi-domain robot types), balancing business, experience, technology, and security perspectives. Provide guidance to team, ensuring full understanding of the original design vision and linking design decisions to established problems, user needs, and program goals. Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). Experience designing interactive multi-player or fleet management interfaces in context of operations center or command-and-control experiences for robotic systems (e.g., mobile robots, autonomous vehicles, drones). Demonstrated portfolio of data-dense dashboard design, real-time telemetry visualization, or geospatial mapping interfaces, suitable for engineering and operational insights. Familiarity with robotics operational concepts such as multi-robot task allocation, mission planning, remote teleoperation, or supervisory control of autonomous systems. Experience with AI-accelerated industry tools, such as Figma, Sketch, Adobe Creative Suite, or equivalent prototyping and design tools, with demonstrated ability to create high-fidelity interactive prototypes. Understanding of accessibility standards (WCAG) and inclusive design practices for operational and enterprise software. Experience designing for degraded or contested network environments where latency, intermittent connectivity, and information freshness affect user experience decisions. Experience designing with 3D, spatial, or map-based interfaces.
