About the role
About Amperos Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.
About
the role The Billing Manager will own a book of client accounts and
the team that runs them. This isn't a role where you inherit a fixed team and keep it running. You'll need to be equal parts people manager, operator, and trusted advisor, working in concert with your peers to build best practices, document processes, and drive efficiencies. You need the judgment to staff and restaff a team as your book changes; the discipline to run fair, consistent 1-on-1s, and performance conversations; the coaching instinct to grow the leaders who report to you, not just the billers on the floor; and enough command of your clients' data to speak to it with real authority.
What You'll Do Own your client portfolio Manage a book of client accounts, sized by complexity rather than a fixed count Staff and restaff each account with the right mix of billers and specialists as the book changes Serve as the escalation point above your Team Leads for claim, staffing, and client issues Deliver on production and quality expectations Set and track production and quality targets across your portfolio Run regular production and quality reviews with your Team Leads Decide whether a slipping metric is a coaching issue, a staffing issue, or a product issue, and route it accordingly Act as a trusted RCM advisor Speak to your clients' workflows, A/R, denial trends, and performance with real authority Be the person a client turns to for an answer, not just an update Manage and coach your people Run formal 1-on-1s and performance conversations with billers, up to and including terminations Coach and develop
