About the role
As an expert in client accounts, you'll ensure account health by proactively monitoring all activities, while seeking feedback to grow more of their business and creating long-term strategies to improve the client experience. You will leverage relationships with key client contacts and seek both formal and informal feedback to acquire, retain, and grow more of their business. You will identify and understand the drivers of satisfaction, help create long-term strategies to maintain client satisfaction, anticipate issues and risks, identify drivers of dissatisfaction, determine the root cause of problems, and remove blockers. You'll establish recovery action plans to improve the client's overall experience. You'll also generate business and upsells by developing value-proposition presentations and specialized business plans for clients. You will proactively develop a comprehensive understanding of clients' marketing needs and their competition to anticipate their needs and deliver new insights to them. You'll also proactively own and elevate relationships throughout multiple levels at the customer's organization. You will act as a thought leader on industry trends, technology, and KPIs. You'll also leverage competitive knowledge to elevate client's success and create solutions that increase revenue. You will create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. Contribute to the success of others by promoting mutual learning. You will be comfortable managing a broad portfolio while knowing when to go deeper on high-impact opportunities. Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) Native/Fluent English and French language. Paid search experience. Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience. Excellent communication and presentation skills. Demonstrated ability to consistently meet or exceed revenue goals or targets. Proven ability to understand customer needs, create and deliver customised, customer-focused pitches and solutions. Solid analytical skills. Solid knowledge of the online advertising industry, trends, and customers' needs.
