Senior Technical Support Engineer - End point Security (XDR/XSIAM) DE
About the role
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Required
Qualifications Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience. 6-8 years of experience in a technical support, systems engineering, or similar role with a focus on customer service. Demonstrated experience with endpoint security technologies such as XDR, SOAR, or SIEM. Expertise in troubleshooting and debugging applications on Windows, Linux, and macOS operating systems. Strong experience with Microsoft environments (SCCM, GPO, AD, MSSQL, IIS) and a fundamental understanding of malware and exploits. Preferred
Qualifications Experience with bash or Python scripting for automation and analysis. Knowledge of cloud infrastructure (e.g., AWS, Azure, GCP) and VDI environments (e.g., VMware, Citrix). Experience with additional security tools like Antivirus, DLP, IPS, and NAC. Experience troubleshooting Android OS based applications.