IT Support Engineer

responsibilities End-User Support Provide timely support for laptops (Windows, macOS, Linux), mobile devices, printers, and peripherals. Troubleshoot hardware and software issues and escalate as needed. Manage onboarding and off-boarding tasks, including account provisioning and hardware setup when needed. IT Systems & Tools Maintain and monitor endpoint management systems (e.g., MDM, patching, asset inventory). Assist in configuring and maintaining core business tools (e.g., GSuite, Slack, Jira, …). Help with access control and identity systems (SSO, MFA, user permissions). Network & Infrastructure Support Support basic network troubleshooting (Wi-Fi, VPN, wired connectivity) under the guidance of senior engineers. Help manage and maintain meeting room A/V equipment, including Google Meet and Teams rooms. Provide on-site support across Japan offices as needed (3 offices). Documentation & Process Contribute to internal IT documentation and knowledge base articles. Log and track tickets using the internal IT ticketing system (e.g., Jira, ServiceNow). Team Collaboration Work closely with IT, Security, and Facilities teams to ensure smooth daily operations. Help support company-wide IT initiatives and system rollouts as needed. About you In order to set you up for success as an IT Support Engineer at Wayve, we’re looking for the following skills and experience. Essential 5 years + of professional experience in an IT support or systems administration role Familiarity with macOS Empathetic and service-oriented with strong communication skills. Willingness to learn and grow in a rapidly evolving tech environment. Ability to prioritize tasks and follow through with minimal supervision. Exposure to identity platforms (e.g., Okta, Google Workspace, Azure AD). Familiarity with ticketing systems and ITSM workflows. JLPT N1 required (or equivalent business-level fluency) in Japanese, written and spoken. Fluency in English (written and spoken) required Desirable Basic understanding of networking concepts (IP, DNS, DHCP, VPN). Familiarity with Linux operating systems. Experience with endpoint management tools (e.g., Kandji, Intune, …). This is a full-time role based in our office in Tokyo, Japan. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. Wayve is committed to creating an inclusive interview experience. If you require any accommodations or adjustments to participate fully in our interview process, please let us know We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the

requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. For more information visit Careers at Wayve. To learn more about what drives us, visit Values at Wayve DISCLAIMER: We will not ask about marriage or pregnancy, care

responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care

responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

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