Senior Customer Training Consultant (Australia)

the team Strategic Contribution Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points Represent the training function in internal planning conversations and cross-functional initiatives Partner with CS leadership to ensure training programs align with customer outcomes and success milestones Mentorship & Standards Bring senior-level perspective to content reviews — peer review of materials before publication Support and develop Content Managers and junior consultants on instructional design, delivery technique, and technical depth Document delivery processes, best practices, and tribal knowledge to build a scalable, transferable training function 🤝 Who You’ll Work With Reporting to: Director of Content Management Peer collaboration with: Customer Training Consultants, Content Managers Cross-functional partners: Revenue, Product, and Customer Success teams Customer-facing: The full customer base — from onboarding through advanced enterprise engagements across cybersecurity, threat intel, SOC, and critical infrastructure teams Environment: Fully remote, async-friendly — with regular onsite travel for ILT delivery 🧬 Profile We’re Looking For Must-Have Proven expertise in Cyber Threat Intelligence (CTI) as a discipline — you understand threat actor tracking, intelligence collection and analysis, and dissemination workflows; platform experience is secondary to domain fluency Significant experience delivering technical training to practitioner-level audiences, with demonstrated experience in cybersecurity, threat intelligence, or adjacent domains Strong instructional design skills: you can turn complex platform capabilities into learner-ready content independently Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent) Exceptional communication and executive presence — comfortable in front of a CISO as much as a junior analyst Autonomous, structured, and collaborative — you raise the bar by working with

the team, not above it Fluent in English; additional languages are a strong plus Strong Advantage Hands-on experience with OpenCTI and/or OpenAEV (or comparable open-source threat intel platforms) Background in building training functions or service catalogs in a high-growth SaaS environment Familiarity with LMS platforms and certification program design 🌱

Why Join Filigran? More than just a job. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. 💻

How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. 🧭 What guides us We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching. 💰

Compensation &

Benefits Competitive pay + equity - everyone shares in our success Remote-first, flexible, and balanced - work that fits your life Your setup, your choice - pick the gear that works for you Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen 🌍 Equal Employment Opportunity We enable cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring, not what you look like, where you’re from, or how you identify. 🚀 Ready to Join Us? Apply now and help us build the future of the cybersecurity ecosystem, together.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.