About the role
Lead, mentor, and grow a diverse team of UX designers, researchers and customer experience program managers. Foster an inclusive, psychologically safe, and collaborative environment where all voices are valued. Support career development through coaching, feedback, and sponsorship. Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 7+ years' experience working in product or service design Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 12+ years' experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 15+ years' experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). 12+ years of experience across product management, UX design, and/or user research. 8+ years people management experience with a focus on coaching and development. 8+ years' experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process. 5+ years in a leadership role managing multidisciplinary teams. Proven track record of delivering user-centered, impactful products at scale. Experience working in agile and distributed team environments. Background in skilling, education technology, or learning platforms a plus. Familiarity with inclusive design, accessibility standards, and global user experiences. Proficient in: Design strategy and lifecycle management. Human-centered design principles. Research methodologies (qualitative & quantitative) Modern design tools (e.g., Figma, Adobe Creative Suite, Sketch) Design Vision & Strategy Ensure alignment between user needs, business goals, and technical feasibility. Build AI prototypes built on real code to help teams bring their ideas to life faster. Establish and scale a robust UX research strategy using qualitative and quantitative methods. Partner closely with engineering, product, marketing, and business stakeholders. Build dependable relationships and drive alignment across distributed, global teams. Communicate effectively with executive stakeholders on vision, progress, and impact. Implement scalable processes for design and research operations. Managers enable success through empowerment, accountability, and inclusion—by modeling, coaching, and caring:
