About the role
Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. Candidates for this role should be based in Warsaw. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here . The Opportunity To achieve our ambitious goals, we’re looking for a Customer Care Specialist to join our Mail team. This person will directly impact the enhancement of Superhuman's product offerings and the transformation of the customer experience through innovative customer care. In this role, you will: Become Superhuman's most knowledgeable product expert. Excite, educate, and encourage customers to make them brilliant at email. Communicate with customers via emails and tickets to solve their problems and improve their lives. Be the voice of our customers, and evangelize internally for what they need. Influence our product and growth strategy to further delight our customers. Continually iterate and improve the efficacy and efficiency of
the team and the entire customer experience. Go above and beyond by creating bespoke moments of delight.
Qualifications 1+ year of experience in customer-facing roles, with a technical software product. You can distill complexity into clear, concise messaging. You’re effective and are excellent at working in a remote-first environment. You move on from difficult situations stronger and happier, and bring care and intention to how your words and actions make others feel. You love to troubleshoot and get to the root of technical challenges. You develop problem-solving and communication strategies with a deep understanding of human behavior, and you enjoy creating delight and moments of pleasant surprise. You accept full accountability and take the initiative to find solutions that deliver better results. You embrace opportunities, welcome feedback, and believe you and others can always grow. You believe AI will revolutionize
