Director of Communications, Reputation

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary We are looking for a talented, strategic, and unflappable leader to head Palo Alto Networks reputation communications. You will join our high-agency, low-ego communications team to architect and execute our global crisis communications, issues management, and proactive brand protection strategies. The ideal candidate is a seasoned corporate communications expert who thrives in high-stakes environments, values deep cross-functional relationships, and understands how to protect and enhance corporate reputation in the fast-moving enterprise technology and cybersecurity landscape. In this role, you are the guardian of our corporate narrative during critical moments. From navigating complex regulatory landscapes and data security issues to driving rapid-response messaging, you will bring steady leadership and sharp strategic instincts to ensure Palo Alto Networks maintains trust with customers, partners, media, and the public. This position plays a critical role within a company that deeply values its communications team and relies on us to navigate ambiguity with clarity and integrity. Your Impact Crisis & Issues Management: Lead the global strategy and execution for high-stakes, fast-moving communication issues, ensuring rapid, accurate, and transparent messaging across all external audiences. Reputation Stewardship: Proactively identify, monitor, and mitigate potential reputational risks before they escalate, safeguarding Palo Alto Networks' brand equity in the global market. Cross-Functional Alignment: Work skillfully across the company—partnering deeply with Legal, Information Security, Product, Public Policy, and Executive Leadership—to synthesize complex technical or legal situations into clear, human-centric communications. Media Relations & Spokespersonship: Serve as a primary point of contact and trusted advisor for high-profile media inquiries. Build and maintain strong relationships with top-tier business, tech, and security journalists. Preparedness & Governance: Own, update, and scale our global crisis communications playbooks, FAQs, and response frameworks, ensuring internal stakeholders are trained and ready for rapid deployment. Strategic Messaging: Draft precise, high-impact statements, talking points, and executive communications that maintain corporate transparency while managing legal and regulatory boundaries. Steely Execution: Act as the steady anchor for the communications team during times of heightened external attention, managing multiple moving pieces with speed, precision, and absolute discretion.