About the role
Passionate about distributed systems and working with highly scalable services. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Develops and drives projects and programs to improve crisis response by creating standard practices (e.g., processes, standard operating procedures) for consistent response across engineering teams. Fosters increased service stability. Reduces future noise by participating in optimization of telemetry and alarming. Collaborates within and across teams (e.g., within Service Engineering, across a service) by proactively and systematically sharing information with an appropriate level of detail for their audience. Overcomes obstacles by resolving conflicts and issues across interdependent teams and engages with partners and stakeholders so issues can be resolved and mutual objectives are met. Develops, leverages, and drives sharing of information and knowledge base (e.g., customer, product, industry, troubleshooting guides) across teams. Shares insights and best practices that can be applied to improve development and operations across related sets of the systems, services, platforms, and/or products. Continues to develop their understanding of insights and best practices through interactions with members of product engineering teams and other resources (e.g., conferences, learning sessions, wikis, documentation). Mentors and coaches other engineers to help them identify and propose relevant solutions. Monitors and maintains security by addressing security vulnerabilities through patches, reconfigurations, and/or settings updates. Identifies, prioritizes, and targets solutions Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. Hands-on experience supporting complex IT environments, with a strong understanding of system and service management challenges. Experience operating in large distributed or air-gapped environments, with a focus on reliability, security, and compliance. Ability to build consensus and influence across teams to achieve common goals. Recent experience with Azure or equivalent hyperscale cloud technologies. These
