Technical Support & Data Operations Engineer

Hello! At Factorial, we’re on a mission to help companies manage their people smarter, faster, and better. To support our growth, we’re looking for a Technical Support & Data Operations Engineer who will be the ultimate problem-solver. You will be responsible for hunting down bugs in our codebase, implementing clean fixes, and handling critical data extraction, transformation, and loading (ETL) tasks to ensure our customers have a seamless experience. Are you ready for the challenge?

About

the role As a Technical Support & Data Operations Engineer, you’ll bridge the gap between our Customer Experience and Core Engineering teams. Your primary mission is product stability: diagnosing, troubleshooting, and fixing bugs directly in our codebase ( Ruby, Python and Java). When the bug queue is clear, you will pivot to our data vanguard—ensuring customer data integrations, legacy migrations, and precision data entry are executed flawlessly. You’ll work with sensitive information, ensuring data integrity while actively looking for ways to automate repetitive data tasks so they never have to be done manually again. What will you be doing? Bug Hunting & Fixing: Dive deep into Factorial's codebase to diagnose, troubleshoot, and deploy code fixes for customer-reported issues. Code Maintenance: Write clean and maintainable code in Ruby on Rails and TypeScript , using Python for scripts and handling existing internal Java data tooling when required. Data Operations & Entry: When the platform is running smoothly, manage the accurate input of text, numerical data, and customer configurations where automated solutions are not yet available. ETL Workflows & Migrations: Design and execute data pipelines to extract, transform, and load (ETL) customer data from legacy systems into our SaaS platform. Automation & Innovation: Identify patterns in recurring bugs or manual data entry tasks and build automated scripts or low-code tooling to eliminate them. Security & Discretion: Handle sensitive and confidential HR/customer payroll data with the highest level of discretion and security. Collaboration: Act as the technical backbone for internal customer-facing teams, translating complex technical issues into clear updates. Your Profile Bachelor’s degree in Computer Science, a related technical discipline, or equivalent practical experience. 1-2+ years of professional experience writing and debugging Ruby 1-2+ years of professional experience working with TypeScript Solid proficiency with Python for scripting, data manipulation, or automation. Familiarity with or willingness to touch Java for specific internal data processing tools. Strong debugging skills—you love reading other people's code, finding the root cause of a failure, and fixing it stack-wide. Experience or strong comfort level with data migration, ETL processes, or handling large datasets. Must have experience working with REST API endpoints . Familiarity with database queries (SQL) and GraphQL . You’re proactive, structured, and completely comfortable wearing two hats: a developer hat and an operational data hat. C1 to Native level of Spanish (written and spoken) for regional collaboration. B2 level English (for internal global communications). Wanna learn more