About the role
Munich | Hybrid | Working Student | 20 hours/week | Team: Customer Enablement | €16–17/hour
The role Our Customer Enablement team helps customers get started with Alasco, answers their questions, and supports their ongoing work with the product.
The team works where real estate finance, construction processes and AI meet. We are improving the way we handle support, onboarding and data. This includes AI-supported Help Center content, onboarding materials, and workflows that reduce recurring manual work. You will support these projects while taking on work that matters in
the team’s daily operations. You should bring practical curiosity about AI and automation. Maybe you have built a small workflow, tested an agent, or improved a prompt setup. The project does not need to be perfect. What matters is that you tried something, learned from it, and can explain your choices. What you’ll do Quality-check AI-generated content: Review Help Center articles and customer-facing texts. You will spot incorrect or unclear content, with particular attention to German language quality. Spot automation opportunities: Identify recurring manual tasks and work with
the team to assess automation options using tools such as Make, n8n, or Langdock. Support AI agent maintenance: Work with existing agents, for example for onboarding slides and support responses. You will flag issues, suggest improvements, and help prepare outputs for customer use. Prepare customer materials: Set up demo projects, create onboarding slides, and support other customer-facing work across Customer Enablement and Go-to-Market teams. Keep data workflows running: Import, update, and check data in our systems. This takes around five hours per week today and we want to reduce manual steps over time. What we’re looking for Must-haves You are enrolled at a university or university of applied sciences. Your field of study is less important than your approach to learning and problem-solving. You have tried AI or automation tools in practice, for example by building a workflow, testing prompts, or creating a small agent. You can walk us through what you did and what you would improve next time. You write and speak German confidently. You will review customer-facing content and sometimes communicate with German-speaking B2B customers in the construction industry, where precise wording matters. You communicate early when something is unclear, blocked, or off track, and you follow through on your commitments. You are comfortable learning new tools and working with colleagues from Customer Enablement, Sales, Customer Success, and Account Management.
