About the role
Job Details: Job Description: The IT organization is seeking a Director/Senior Manager of Business Operations to lead a centralized team supporting Global IT segments. This role is critical to driving financial execution, operational rigor, and strategic decision-making across the organization, for both Capital and Expense management across GIT. This leader owns the development of the Plan of Record (POR) in close partnership with Finance, ensuring accurate financial planning, strong reporting, and clear multi-year insights to the CIO. Beyond financial oversight,
the role is focused on solving complex business problems, enabling data-driven decisions, and improving how the organization operates. The Director/Senior Manager serves as a trusted advisor to IT segment and department leaders, leveraging funding strategies to enable new critical initiatives, remove constraints, and deliver outcomes while maintaining overall budget discipline. This role translates financial and operational data into actionable strategies that drive efficiency, cost optimization, and business impact. Execution speed and Customer perspective (outside-in vs Inside-out mindset) is paramount for this role. Key
responsibilities include leading cross-functional planning and execution, driving cost efficiencies and productivity improvements, and establishing scalable, compliant business operations processes and frameworks.
The role partners closely with Finance, HR, Legal, and other corporate functions to ensure alignment, governance, and organizational health.This position also leads and develops a high-performing team of business operations professionals, with full accountability for performance, deliverables, and capability building. Success in this role requires setting clear direction, driving disciplined execution, and fostering a culture of accountability, continuous improvement, and operational excellence. Proven ability to influence and partner with senior and executive stakeholders on strategic and operational decisions. Strong interpersonal, communication, and relationship-building skills, with the ability to navigate complex organizational dynamics. Demonstrated success operating in fast-paced, ambiguous environments with competing priorities and high expectations. Experience leading cross-functional initiatives and resolving complex business challenges across multiple stakeholder groups. Strong problem-solving and analytical skills, with the ability to translate data into clear insights and actionable recommendations. Advanced proficiency in data analysis (e.g., Excel) and ability to communicate complex information in a simple, compelling manner. Track record of building and developing high-performing teams, including coaching and mentoring talent. Comfortable working across global teams, functions, and both business and technical domains. SharePoint, or similar tools; experience with Power BI or comparable analytics tools preferred. Demonstrated experience managing financial planning, budgeting, and headcount processes including associated systems and tools. Combined experience in IT and Finance environments required.