About the role
Job Family: SAAS/PAAS/Cloud Application Development Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: Lead the design, development, and implementation of ServiceNow HRSD solutions, translating complex business
requirements into scalable, high-quality technical architectures. Design and configure advanced ServiceNow HRSD capabilities, including case management, Employee Center, lifecycle events, knowledge management, and HR automation workflows. Serve as a technical lead and subject matter expert, providing guidance and mentorship to junior developers and ensuring adherence to platform best practices. Collaborate closely with business analysts, architects, and stakeholders to deliver solutions aligned with business objectives and enterprise architecture standards. Develop and maintain complex ServiceNow components, including custom applications, integrations, workflows, and scoped applications. Lead troubleshooting and resolution of technical issues, including root cause analysis, debugging, and performance optimization. Oversee and contribute to testing efforts, including unit, system, and integration testing, ensuring solution quality and stability. Conduct code reviews and enforce development standards, promoting maintainability, scalability, and security. Own technical documentation, including solution design documents, integration specifications, and system architecture artifacts. Lead demos, technical reviews, and stakeholder briefings, effectively communicating solutions to both technical and non-technical audiences. Drive platform upgrade planning and execution, including impact analysis, regression testing, and remediation. Ensure security, scalability, and maintainability of ServiceNow solutions, aligning with enterprise and federal compliance
requirements. Stay current with ServiceNow releases, HRSD innovations, and industry trends, driving continuous improvement and adoption of new capabilities. What You Will Need: Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain prior to onboarding. Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week. Minimum of SIX (6) years of professional experience, with at least FOUR (4) years of hands-on ServiceNow development experience. Bachelor’s degree in an IT-related field (Relevant experience may be substituted for formal education or advanced degree). ServiceNow Certified System Administrator (CSA) certification (required). Strong expertise in ServiceNow HRSD, including Employee Center, case management, lifecycle events, and knowledge management. Advanced experience with ServiceNow development, including: JavaScript and Glide scripting, Flow Designer and IntegrationHub, UI policies, business rules, client scripts. Strong experience with integrations, including REST, SOAP, and MID Server. Deep understanding of Software Development Lifecycle (SDLC) and experience working in Agile environments. Strong analytical and problem-solving skills, with the ability to handle complex technical challenges. Excellent communication skills, with the ability to engage with technical teams, business stakeholders, and leadership. Proven ability to work independently, lead technical efforts, and manage multiple priorities. What Would Be