About the role
About
the team The CRM and Ops team is responsible for delivering best-in-class customer communications and in-app experience across Deliveroo’s global markets. Working closely with Product, Engineering, Data Science, Marketing and Local CRM teams, we build personalised customer experiences that drive engagement, retention and long-term growth. As the voice of the customer, we develop global CRM capabilities to execute high-quality campaigns at scale. We combine creativity, operational excellence and data-driven decision making to ensure every customer interaction is timely, relevant and impactful.
The Role As a Regional CRM & Ops Executive , you’ll play a key role in delivering CRM incentivised regional campaigns, ensuring operational excellence across your deliverables. You’ll be responsible for coordinating the regional CRM calendar and executing campaigns that span the set up of offers, inapp merchandising and CRM support. You’ll partner closely with Local CRM, Marketing, Product, Engineering and Data Science teams to align campaign priorities, improve execution processes and identify opportunities to optimise performance. You’ll combine strong organisational skills with a passion for customer experience, using data and experimentation to continuously improve campaign effectiveness. This role is ideal for someone who enjoys balancing campaign execution with operational improvements and is excited by working across multiple stakeholders and markets. This is a 12 month fixed term contract and will be a hybrid role requiring 3 days a week from our London HQ. What you’ll be doing Own the day-to-day execution and coordination of the regional CRM initiatives, ensuring campaigns are delivered accurately and on time. Build, proof, deploy and QA promotion set up and CRM campaigns across email, push notifications and in-app messaging. Identify opportunities to improve CRM processes, campaign workflows and operational efficiency. Lead the execution of regional CRM tests and experiments, working with stakeholders to prioritise learning opportunities. Monitor customer behaviour, campaign performance and competitor activity to identify opportunities for optimisation. Proactively manage stakeholder communication, ensuring priorities, timelines and dependencies are clearly understood.
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