Manager / Director, Growth Strategy & Operations (New York Metro)

This role is ideal for someone who thrives in providing clarity to ambiguity, gets energy from building systems from a blank page, and wants hands-on exposure to scaling a high-growth healthcare startup. Reporting to the VP of Growth, you will partner directly with leadership to define how we go to market, who we go after, and how we measure whether it's working. You'll then build the infrastructure that makes the answers operational.

What You'll Do

Commercial Systems & CRM

• Own the build-out, configuration, and ongoing discipline of our CRM as the single source of truth for the entire revenue motion.
• Define pipeline stages, required fields, data hygiene standards, and reporting conventions, and help hold the team accountable to them.
• Design lead routing logic and handoff workflows between demand generation, sales, and account management so nothing falls through the cracks.
• Select, implement, and operationalize the AI and sales-tech toolkit (enrichment, sequencing, analytics, market-data tools), continuously testing what earns its place in the stack.

ICP, Targeting & Territory

• Build and maintain the account tiering and prioritization framework that tells the team where to spend its time and why.
• Define and refine the Ideal Customer Profile across neurology practices, specialty clinics, and health-system partners, and translate it into a usable, segmented target account universe.
• Own territory sizing and mapping, balancing opportunity, density, and rep capacity as the team grows.

GTM Strategy & Planning

• Partner with leadership to set the commercial vision: where we grow, how fast, and what the motion looks like at each stage.
• Design comp plans and set quotas that reward the right behaviors and scale fairly as the team expands.
• Build the capacity and hiring models that connect headcount decisions to revenue targets.
• Pressure-test go-to-market strategy with analysis, and translate strategic decisions into operational reality.

Analytics & Reporting

• Build and own pipeline reporting, forecasting inputs, and the metrics that define success across the funnel, from lead generation through expansion.
• Surface patterns in conversion and performance data to inform targeting, messaging, and resource allocation.
• Build repeatable, instrumented processes that scale as the Growth team expands, and identify the constraints worth fixing first.

Cross-Functional Collaboration

• Work closely with Sales, Account Management, Product, Operations, and Finance to ensure the operating system supports the whole revenue motion, not just one function.
• Translate field and prospect insights into improvements in process, positioning, and competitive differentiation.
• Represent Growth Strategy & Operations with rigor and credibility in cross-functional and leadership settings.

You'll Love This Role If

You see leverage where others see tasks. You're motivated by the fact that the system you build multiplies everyone else's output. A clean framework that makes the whole team faster is more satisfying to you than any single win.

A blank page is the appeal. You thrive in fast-paced, early-stage ambiguity and would rather design the operating model from scratch than inherit someone else's.

You think in systems and sweat the details. You love taking a good process and making it better, and you know that the details dictate whether people use the framework or ignore it.

You foster a feedback loop. You're coachable, you iterate quickly, and both share and receive feedback freely.

What We're Looking For

Experience and skills

• 4 to 8+ years of total experience, with a strong preference for a consulting background (McKinsey, Bain, BCG, or similar) plus 2 to 3 years in a commercial or revenue operations function at a high-growth healthcare or vertical SaaS company.
• A touchpoint in commercial, sales, or revenue operations: you've built or meaningfully scaled the infrastructure behind a go-to-market team, not just operated within it.
• Strong analytical horsepower: you reason from the numbers, build models others can use, and translate ambiguity into structured frameworks.
• Hands-on fluency with CRM platforms (e.g., HubSpot, Salesforce) and modern sales-tech and market-data tooling.
• Excellent written and verbal communication, with the ability to put a strategy into words and make a complex system legible to a cross-functional team.

Preferred qualifications

• Experience building commercial operations in healthcare, value-based care, or a regulated vertical.
• Familiarity with Medicare-reimbursed care models (GUIDE, PIN/CHI, CCM/PCM) or comparable healthcare go-to-market structures.
• Track record of designing comp plans, quota models, or territory frameworks from scratch.
• Experience selecting and implementing AI tooling within a commercial org.

Travel Expectations

Primarily in-office in New York, NY. Occasional travel for team offsites, strategic meetings, and select industry events.

Compensation

The OTE range for this role is $150,000 to $250,000+ per year, depending on level and experience, and includes a variable component. The role also includes meaningful early-stage equity.

A meeting lands on your calendar

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