About the role
This role exists to ensure SafetyCulture's Salesforce platform is expertly administered and closely aligned with the needs of our Go-to-Market (GTM) teams. As part of a broader Salesforce practice at SafetyCulture, the Salesforce Administrator owns a clear scope of GTM-facing platform work, while independently leading cross-functional projects to scope, build, and deliver system enhancements that improve how our sales and Customer Success teams operate. \n How you will spend your time: Own the GTM-facing scope of Salesforce administration — including fields, page layouts, record types, custom objects, flows, validation rules, and process automation — working alongside other Salesforce specialists in the organisation to keep the platform reliable and scalable. Work independently with GTM stakeholders to gather
requirements, define scope, and lead cross-functional system change projects from
requirements through testing, rollout, and adoption. Evaluate where AI can enhance Salesforce workflows and processes, and implement AI-assisted solutions where they add measurable value. Provide technical support to Salesforce users, resolving issues and addressing enhancement requests clearly and promptly. Develop and maintain process documentation, training materials, and best-practice guides to build platform capability across the GTM team. Support integration and data flow between Salesforce and adjacent GTM tools such as Gainsight and Gong to ensure systems work together effectively. About you: Technical skills Deep hands-on Salesforce administration capability — custom fields and objects, page layouts, flows, validation rules, process automation, permissions, roles, reports, and dashboards. Proven ability to translate business
requirements into Salesforce configurations and automations, working independently without close technical supervision. Solid understanding of the Lead-to-Revenue process in Salesforce, including opportunity management and subscription lifecycle. Experience scoping and managing cross-functional system change projects, including