About the role
Customer Success Associate - Ecosystem Customer Success Associate - Ecosystem About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world
About
the role At Inspectorio, the Customer Success Ecosystem team plays a critical role in ensuring our clients realize the full value of our solutions by enabling smooth onboarding, engagement, and adoption within their ecosystems. As a Customer Success Associate (Fixed-term), you will support a high-volume customer portfolio with operational excellence, leveraging automation, data insights, and strong cross-functional collaboration. You’ll focus on driving scalable, repeatable processes across the Traceability product, ensuring a seamless customer journey and impactful outcomes. This role is ideal for someone who is passionate about customer success, thrives in dynamic environments, and is eager to grow in the SaaS space.
What you'll do Manage a portfolio of Ecosystem Customer Accounts and help drive CS metrics such as GRR, NRR, Adoption, CSAT Lead ecosystem onboarding activities with stakeholders internally and externally to ensure organizations’ successful login and adoption. Present a company 360 view of customers’ key performance metrics and health score Lead ecosystem renewal activities with necessary emails and meetings to ensure timely renewal. Conduct refreshing and new feature training for ecosystem organizations to ensure smooth and deeper adoption. Seek and find upsell opportunities and work with sales/expansion teams to get the deals. Cross–functional collaboration to address any potential process gaps. Complete quarterly OKRs and KPIs and meet defined GRR targets Collecting Ecosystem organizations’ feedback about products and workflow and coordinating with stakeholders to improve them. Help establish/improve processes necessary to ensure efficient and effective team operations. Work with cross-departments on calibration and optimization of tools and processes.