Head of Risk

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Collaboration:

• Partner with the member services team to address credit-related issues (e.g., credit limit increases, declines, fraud disputes).
• Collaborate with engineering to build technology that dynamically adjusts credit lines and flags high-risk transactions based on factors like net worth, FICO scores, and spending patterns.
• Work with data teams to create dashboards and alerts for real-time monitoring of credit, fraud, payments risks, and member privacy concerns.
• Partner with finance to manage relationships with partner banks, third-party lenders, and payment processors.
• Establish and refine legal processes for collections, payment plans, fraud disputes, and privacy-related issues.

Analytics and Reporting:

• Design and maintain dashboards to track portfolio performance, fraud activity, privacy compliance, and payment risks.
• Implement alerts and escalation processes for high-risk activities.
• Document and oversee the implementation of risk policies and procedures across credit, fraud, and payments, with a focus on privacy and member protection.

Responsibilities

Underwriting:

• Build a technology-driven credit model for rapid line sizing, with a bespoke option for high-spending members.

Fraud Prevention:

• Develop and implement fraud detection tools and strategies to protect cardmembers from bad actors.
• Establish protocols for investigating and resolving fraud disputes efficiently while ensuring member privacy.

Payment Risk:

• Set up robust systems to manage payment-related risks, including late payments and delinquency monitoring, while safeguarding financial security.

Privacy and Security:

• Ensure all systems and processes protect cardmember privacy and adhere to the highest standards of financial security.
• Collaborate with engineering and compliance teams to monitor and address potential data breaches or vulnerabilities.

Reporting and Metrics:

• Create granular analytics dashboards for real-time monitoring of credit, fraud, and payment risks.
• Develop reporting frameworks to evaluate risk performance, portfolio health, and privacy/security compliance.

Relationship Management:

• Serve as the primary contact for partner banks, third-party lenders, and payment processors to communicate risk strategies and policies.

Requirements

• Proven experience managing risk for personal cards, loans, or payments, particularly with a high-net-worth client base.
• Expertise in credit, fraud detection, payments risk management, and member privacy/security practices.
• Strong understanding of modern financial technology tools (e.g., Plaid, software-driven underwriting, fraud detection systems).
• Exceptional communication skills with the ability to collaborate across teams, including founders, engineering, and member services.
• Ability to execute and manage time-sensitive tasks in a fast-paced, entrepreneurial environment.
• Availability to work in-office in NYC or SF.