About the role
Atlas is redefining the luxury spending experience with a members-only, no-limit charge card. An Atlas card membership unlocks access to coveted experiences including the most in-demand restaurant reservations and last-minute luxury hotel booking.
We are looking for a highly motivated and detail-oriented individual to join our team as a Founding Member Advisor. You will be the face of Atlas as you make the membership benefits come to life for our invite-only members who are high-performing, high-earning founders and established creatives who require a high-touch, personalized experience.
How You Will Contribute
- Serve as the primary point of contact for our Members throughout their Atlas journey as you manage their accounts and answer any and all questions related to benefits, rewards, billing, and their card and mobile app.
- Deliver exceptional customer service via video call, email, text and phone.
- Research and build Member profiles to tailor onboarding calls, 1:1 video sessions, and personalized experiences to provide a unique Atlas journey for each Member.
- Be the Member’s fearless advocate to unblock any internal/external threat to delivering an unparalleled member experience.
- Deeply understand the Atlas product and our Member’s needs to proactively identify opportunities to enhance the member experience and collaborate with cross-functional teams, including operations, design, and engineering, to ensure seamless member experiences.
- Use multiple tools to manage the Member’s account and effectively communicate through all customer channels.
Qualifications
- 3+ years of client services/relations in high-touch financial services, luxury retail, dining, travel, hotel, or concierge working with high-value clients to provide remarkable experiences.