About the role
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We’re looking for a Fraud Analyst for The Gambia who’s resourceful, organized and proactive about getting things done. Your main objective will be to help protect the interests of Wave mobile money customers, agents and the business from fraud risk, while also ensuring that our services remain accessible and easy to use by the target users. The position will report to our Regional Risk Lead. In this role, you’ll be expected to: Assess fraud risks on a periodic basis Frequently visit the field to better understand local challenges and collaborate closely with the growth team, ensuring fraud prevention strategies are aligned with on-the-ground realities and support market expansion Determine the vulnerabilities of our customers, agents and staff as potential targets for fraud Provide reliable and relevant data and dashboards, including partner and statutory reporting Assist in preparing fraud training materials based on our risk exposure Assist in reporting and communication between stakeholders on fraud issues, including customers Investigate and escalate issues and take action upon detection of suspicious activity Monitor suspicious transactions and follow up on required actions Investigate fraud cases and liaise with the legal department and local authorities to close cases Perform data analysis on fraud with the aim of gathering useful information and supporting decision-making Call and follow up with agents who have raised complaints about commission cuts Proactively contact certain agents to warn them about upcoming commission cuts, clearly explaining the reasons and evidence Other duties may be assigned as the business may require Key details Location: You’ll work from our office in Kotu with occasional travel to field locations in The Gambia Work authorization in The Gambia is required Our salaries are competitive and calculated using a transparent formula We offer generous health insurance for yourself and your dependents We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment Airtime reimbursement Free food and a beautiful office space
