Professional Services Consultant - Cortex XSIAM

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Your Career In this strategic delivery role, you will be instrumental in modernizing and automating our clients' security operations across the ANZ region. Rather than simply tuning legacy tools, you will deploy and operationalize our AI-driven Cortex platform, helping customers transition from disjointed security point-products to a unified, autonomous threat detection and response framework. Our customers rely on your technical expertise to seamlessly execute these deployments and empower their internal teams through structured knowledge transfer. While prior experience with our platform is highly valued, a strong foundation in overarching SOC architecture and incident response is even more critical. Having exposure to competing technologies is an advantage, as many of your engagements will involve migrating clients from legacy or alternative solutions over to our Cortex platform. As part of our comprehensive onboarding program, you will attend our Professional Services Academy to ensure you are fully prepared and experienced with our suite of services before your first customer engagement. Your Impact Drive the deployment, configuration, and operationalization of the Cortex platform for clients across the ANZ region. Guide customers through SOC modernization, process re-engineering, and the transition from legacy SIEM environments to an AI-driven platform. Remotely deploy new Cortex XSIAM tenants, configure on-premises Broker VMs, and set up advanced automation engines. Run collaborative workshops to identify, evaluate, and map customer use cases into actionable correlation rules and analytics. Validate and integrate both supported and custom log sources into the platform, ensuring proper data ingestion and parsing. Build and re-engineer automated playbooks to replace manual tier-1 analyst tasks, drastically reducing mean time to respond (MTTR). Optimize alert logic, tune endpoint profiles (malware, exploits), and create exceptions to ensure a low noise-to-signal ratio without compromising the security posture. Collaborate closely with project managers, taking day-to-day direction and ensuring technical delivery aligns with project schedules and scope. Deliver comprehensive "as-built" documentation and conduct structured knowledge transfer sessions to ensure the customer's team is fully prepared to operate the platform.