Bilingual Product Support Specialist - FinTech

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Required: General understanding of financial statements Strong customer service skills, with an eagerness to excel and be part of a dynamic team Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting Fluency in both English and Spanish is required Excellent verbal, written, and organizational skills Attention to detail and the ability to learn quickly Working knowledge of Windows-based software (e.g., Excel, Word) Preferred: Bachelor’s degree concentration in Finance, Accounting, or Computer Science Basic knowledge of database administration (e.g., SQL Server, Postgres) Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets Education Bachelor's degree required

Responsibilities Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software Provide conceptual solutions to our wide range of clients Provide in-depth education and assistance on product features, functionality, and technical architecture Support clients on the use of our industry-leading credit risk products in a courteous, professional, and timely manner via web, email, and telephone Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product Provide constructive feedback to the sales and training groups regarding client needs and opportunities Identify, capture, and channel client feedback on product features and functionality Originate content for our client Knowledge Base Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution