About the role
Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. What you’ll do Remotely support deployment of Pronto's autonomous haulage system (AHS) across multiple mine sites, tracking truck bring-up, rover installation, and system commissioning progress Track and document site-level issues (equipment faults, comms failures, installation delays) reported by on-site teams, and escalate blockers to the Field Operations Manager and engineering teams Coordinate logistics remotely with customer site teams, including permitting, work authorizations, and equipment/route readiness, via calls, Slack, and shared trackers Monitor production and administrative delays against project milestones, maintaining structured trackers for visibility across distributed stakeholders Support customer training sessions on Pronto technology remotely, and assist with handover documentation to the mine's operations team Serve as a remote point of contact for routine operational questions, keeping Pronto HQ informed through regular status updates Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel, flagging gaps for follow-up Travel short-term to customer sites as needed when issues require hands-on troubleshooting or in-person coordination What we’re looking for 3–7 years of experience in a mining, heavy equipment, or industrial field operations environment Comfortable operating remotely on active mine site projects, understanding production and safety-critical environments without needing daily physical presence Prior exposure to technology rollouts (autonomy, remote operations, telematics, or machine control systems) is a strong plus Strong organizational skills, with the ability to track multiple open issues across sites and time zones and communicate status clearly Comfortable working async and coordinating across time zones with international customer sites Willingness to travel short-term (days to a couple weeks) when a site requires in-person troubleshooting Clear verbal and written communication skills for coordinating across customer and internal teams without in-person contact Degree in Mining Engineering, a related technical field, or equivalent hands-on industry experience preferred