About the role
Location: Hybrid — Chicago, IL (3-4 days in office required)
Job Type: Full-time W-2 employee, subject to a 90-day introductory period
Salary and equity commensurate with experience and performance
About AviaryAI
AviaryAI is transforming how financial institutions engage their customers. Our best-in-class voice agents enable credit unions, banks, and insurers to communicate effectively with members at scale while meeting rigorous compliance requirements.
We are backed by Y Combinator and rapidly growing, with clients across financial services. Our voice agents have made millions of calls — talking to real people, handling real financial situations, and outperforming human agents on most deployed use cases.
About the Role
This role exists to ensure clients see meaningful results in production quickly, consistently, and at scale. We need someone who brings structure to complex deployments, translates business objectives into clear execution plans, and accelerates time from kickoff to measurable value.
The right person in this role will own the post-sale journey and aggressively unlock value for our clients at each stage: from implementation to long-term impact.
What You Will Do
- Own Client Outcomes: You will be responsible for turning deployments into measurable business results. You’ll align on success criteria early, ensure smooth launches, and execute optimizations until performance targets are met and sustained.
- Lead AI Deployments End-to-End: Design, configure, and launch AI agents aligned to client objectives. Shape prompts, workflows, integrations, and guardrails to ensure agents perform reliably in real production environments.
