About the role
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London (UK) or Remote (UK) | 💰 £68,000 - £88,000, Incentive Awards tied to your performance +
Benefits | Hear from
the team ✨ This is a 12 month fixed term contract, covering maternity leave. We are looking for a CRM Manager to help us deliver CRM campaigns to support our Core banking and Accounts growth areas. The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications and in-app.
Responsibilities Lead the strategy and planning of areas of Core banking, including sizing of opportunities and stakeholder alignment Execute customer lifecycle CRM journeys across multiple touch points Interpreting data insights into actionable opportunities Work across the full Monzo suite of products to ensure we’re targeting the correct moments in a users lifecycle with the right products and features Be the overseer of always on communications across all CRM products Create and embed processes and ways of working with the wider CRM team and data analysts Work closely with team members to collaborate and help deliver a range of campaigns across multiple channels Monitor campaign performance and ensure campaigns are executed safely Campaign QA (helping to check through set up thoroughly as a second pair of eyes before launch) Collaborate with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign Deliver campaigns with a test and learn data driven approach Owning existing processes and always-on campaigns within