Client Services Specialist

requirements, online offers, and distribution partner integrations Provide consultative guidance on product capabilities, operational best practices, and new feature adoption Conduct regular client check-ins to understand evolving business needs and identify opportunities for improvement Collaborate with Client Success, Product, Support and other cross-functional teams to deliver exceptional outcomes for clients Contribute to process improvement initiatives that drive efficiency, scalability, and client satisfaction What you have 2+ years of experience in ticketing operations, client services, implementation, professional services, or a related customer-facing role Experience working with technology platforms, software configuration, or services delivery Experience gathering

requirements, managing operational processes, or supporting project-based work Knowledge of ticketing technology and the sports, entertainment, or live event industry preferred Ability to balance short-term project work with ongoing operational

responsibilities Willingness to travel occasionally to support client meetings, implementations, and event operations Comfortable working in a dynamic environment where priorities and

responsibilities may evolve based on business and client needs Strong communicator who can effectively engage both technical and non-technical audiences Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously Consultative and client-focused, with the ability to understand challenges and guide stakeholders toward effective solutions Strong problem-solving skills with the ability to assess situations, identify root causes, and execute solutions Demonstrated ownership and accountability, with a proactive approach to delivering results Collaborative team player who builds strong relationships across clients and internal teams Passion for technology, ticketing operations, and delivering outstanding client experiences

Perks Discretionary annual

bonus Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $56,000 - $81,000 USD. In addition, you may receive a discretionary annual

bonus based on individual and company performance. Actual

compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and

benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.

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