Process Improvement Specialist | Vinted Careers Vinted Relocation How We Hire Engineering Academy Data Science & Analytics Academy Marketing Tech Academy Internships Early Careers Blog Vinted Group Vinted Marketplace Vinted Go Vinted Pay Culture at Vinted About en Jobs Process Improvement Specialist Vilnius Kaunas Community Support Multiple locations, Lithuania Vinted Marketplace Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position As a Process Improvement Specialist, you will be responsible for creating visibility of process performance, identifying inefficiencies, and supporting data-based improvement prioritization across operational processes. This includes monitoring agreed KPIs, analyzing process performance trends, identifying root causes of delays or rework, and preparing insights that help teams make better strategic and operational decisions. You’ll join the Process Improvement Team —
the team responsible for maintaining visibility of process performance, analyzing prioritized processes, and supporting improvement planning through agreed KPIs, dashboards, frameworks, and centralized data sources.
The team helps identify where processes are underperforming, where pain points exist. In this role, you’ll work closely with process owners, managers, operational teams, Project Managers, Product teams, Knowledge Management, and Process Design teams. Together, you’ll help turn process data into clear insights, aligned priorities, and measurable improvement opportunities. In this position, you’ll Create and maintain visibility of overall process performance using agreed KPIs, dashboards, and centralized data sources Monitor process KPIs and trends to identify abnormalities, gaps, recurring issues, and performance drops Analyze prioritized processes to identify root causes, inefficiencies, delays, unclear ownership, rework, or inconsistent execution Prepare data-based improvement pipeline proposals for quarterly planning Bring relevant teams together to validate findings, align on problems, owners, next steps, and expected outcomes Prepare analysis readouts and support decision-making with clear, data-based insights Maintain visibility of Process Improvement initiated analyses and quarterly analysis roadmaps Track whether agreed improvements show positive performance trends using before-and-after KPI comparisons Support continuous improvement standards by ensuring findings, priorities, and outcomes are clearly documented About you Proven experience in process improvement, operations, performance analysis, continuous improvement, or a related role Strong analytical mindset with the ability to interpret process data, KPIs, trends Able to identify root causes, inefficiencies, delays, unclear ownership, and recurring process issues Comfortable working with dashboards and reporting tools such as Looker, EasyBI, Excel, Google Sheets, or similar Familiar with process mapping, prioritization frameworks, root cause analysis, and continuous improvement methodologies, including Lean Six Sigma. SQL knowledge is a plus Detail-oriented problem solver with a structured approach to analysis and follow-up Strong communicator who can translate data into clear insights and recommendations Comfortable facilitating alignment with stakeholders across different teams Able to work in a fast-changing environment and manage multiple priorities Excellent written and spoken English Work
perks The opportunity to benefit from our share options programme 25 working days of holiday Access to all the tools & tech needed for work Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture Private health insurance Confidential Employee Assistance Program (EAP) for you and your family Frequent team-building events A personal monthly budget for shopping on Vinted The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation A dog-friendly office In Vilnius office: gym & in-house meals at friendly prices In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast Working at Vinted Individual Learning Budget We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more. Hybrid Work We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person. Equal Opportunity The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic. The gross monthly salary range for this position is: €2.483 — €3.358 EUR Submit your application About you First Name * Last Name * Email * Phone * Links LinkedIn Profile Website Additional information Resume/CV * Upload attachment Show resume text area Resume/CV * Show resume attachment Cover Letter Upload attachment Show cover text Cover Letter Show cover attachment Work Authorisation * Are you legally authorised to work in the location you are applying to? Yes No Job Applicant Privacy Policy * Your privacy takes top priority, which is why you can trust Vinted with the personal information you choose to share with us – it will only be used for recruitment purposes. Our Job Applicant Privacy Policy contains everything you need to know about how we use, store and collect this data, and your rights. Take a moment to read it before submitting your application: https://careers.vinted.com/privacy-policy . I have read and understood the Job Applicant Privacy Policy. Consent for contacting you about future job opportunities * We’d like to contact you about future opportunities at Vinted. But for this, you’ll need to consent to Vinted storing some of your personal data for up to 2 years – this includes your CV, email address, full name, and any other information you may have provided. Read our Job Applicant Privacy Policy if you’d like to learn more: https://careers.vinted.com/privacy-policy . You can withdraw your consent at any time – just contact [email protected]. Select “Yes” if you give Vinted your consent to store your information for contacting you about future opportunities. Select “No” if you do not give Vinted your consent to store your information for contacting you about future opportunities. Yes No Apply Community Support job offers We’re making the second-hand first choice worldwide Partner Performance Specialist, CS Operations Community Support Multiple locations, Lithuania Vinted Marketplace Process Design Specialist Community Support Multiple locations, Lithuania Vinted Marketplace Process Design Specialist (Escalation Processes) Community Support Multiple locations, Lithuania Vinted Marketplace Process Improvement Specialist Community Support Multiple locations, Lithuania Vinted Marketplace Technical Project Specialist, Help Content & VOC Community Support Multiple locations, Lithuania Vinted Marketplace Showing 5 out of 5 Find out about new positions at Vinted first Community Support For information on how Vinted, UAB processes your personal data and how to withdraw your consent, read our Privacy Policy . Notify me Shaping the future of second-hand Search jobs from 105 available positions Working at Vinted Our Culture How We Hire Relocate to Lithuania Early Careers Engineering Academy Data Science & Analytics Academy Marketing Tech Academy Internships Vinted Group Vinted Marketplace Vinted Go Vinted Pay Learn more Show & Tell Engineering Blog Vilnius Tech Leads Berlin Tech Leads Tech Kinship Sustainability Newsroom Privacy policy Cookie settings
