About the role
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. Why This Role Matters Our IT team runs lean by design: a Director of IT, an Onsite IT Support Specialist, and this role. That means every system we run has to work harder than it would at a bigger company, and the tools we use to run it have to be smarter, not just more numerous. This isn't a keep-the-lights-on IT job. You'll own our AI-first transformation end to end, taking on the tools, workflows, and systems that let a two-to-three person team support a company our size without drowning in manual tickets. You'll build the automation, own the identity and access architecture, and make sure every employee has what they need to do their job from day one. You must be AI-forward. If you don't already reach for an AI tool before you reach for a spreadsheet, this isn't the right seat.
What You'll Own AI-First Help Desk & Automation Take full ownership of Serval, driving ticket deflection from manual resolution toward AI-assisted and self-service resolution. Evaluate and pilot Serval Journeys (or equivalent tooling) to automate onboarding and offboarding provisioning workflows. Build and maintain automations across Claude, Notion, and Slackbot that cut manual IT work wherever it shows up. Identity, Access & Directory Management Own provisioning and de-provisioning across our SaaS stack, ensuring access is granted and revoked accurately and on time. Lead the Rippling integration for directory sync, using it to reliably determine manager, title, and department for every employee, so the right tech stack reaches the right person automatically. Administer Google Workspace end to end: user lifecycle, groups, security settings, and day-to-day support. Endpoint & Device Management Administer Iru MDM (formerly Kandji) across macOS, iPadOS, and Windows, with EDR enabled and enforced fleet-wide. Own procurement and asset lifecycle management: hardware purchasing, deployment, tracking, and retirement. Onboarding, Support & Documentation Drive day-one readiness for every new hire: all required tools and access provisioned and working before their start date. Step in on help desk tickets directly to back up the Onsite IT Support Specialist during peak load or time off. Document everything. Own and build out our IT process documentation in Notion/Serval so institutional knowledge doesn't live in one person's head. Partnership Work in close daily collaboration with the Director of IT and the Onsite IT Support Specialist as a tightly coordinated three-person team.