Senior Benefits Analyst - North America,Health and Welfare

Skills and Competencies

• Advanced working knowledge of United States Health and Welfare plans, including medical, dental, vision, life insurance, disability, flexible spending accounts, commuter benefits, and wellbeing programs
• Strong understanding of United States benefits compliance and administration, including Affordable Care Act reporting, Medicare employer documentation, Employee Retirement Income Security Act filings, Form 5500, Patient-Centered Outcomes Research Institute fees, Section 129 non-discrimination testing, and applicable federal, state, and local requirements
• Demonstrated ability to investigate and resolve complex employee, dependent, and retiree benefit inquiries while partnering effectively across human resources, payroll, vendors, carriers, and third-party administrators
• Advanced analytical and data validation skills, with experience reconciling enrollment, payroll, carrier, census, and human resources information system data to ensure data integrity and compliance
• Experience managing vendor relationships, governance processes, service escalations, root cause analysis, and implementation of sustainable corrective actions
• Excellent written and verbal English communication skills with the ability to explain complex benefits concepts clearly to employees, retirees, vendors, and stakeholders; Spanish is preferred
• Proficiency in Microsoft Excel and Microsoft Office applications, with experience using Workday or similar human resources information systems, benefits administration platforms, secure vendor portals, and workflow management tools
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Bachelor’s degree in Human Resources, Business Administration, Finance, Accounting, or a related discipline, or equivalent relevant professional experience
• Five or more years of progressive experience in United States Health and Welfare benefits administration or a closely related benefits role, preferably within a multinational organization or benefits service provider
• Benefits certifications such as Certified Employee Benefit Specialist, Group Benefits Associate, Retirement Plans Associate, Certified Benefits Professional, or Society for Human Resource Management certifications are preferred
• Experience supporting third-party administrators, brokers, carriers, retirement vendors, and annual enrollment activities is strongly preferred

Responsibilities

Provide expert operational support for North America Health and Welfare programs while ensuring accurate, compliant, and efficient benefits delivery

• Manage complex employee, dependent, retiree, retirement, and Medicare-related inquiries from intake through resolution while partnering with internal and external stakeholders
• Support annual enrollment and plan-year readiness activities, including communications, system testing, carrier coordination, payroll deductions, and post-enrollment validation
• Lead day-to-day vendor management activities, governance routines, service issue tracking, risk escalation, and corrective action planning
• Coordinate required compliance activities and regulatory filings, including Affordable Care Act reporting, Form 5500, Patient-Centered Outcomes Research Institute fees, Section 129 testing, Gag Clause Attestation, and other applicable requirements
• Monitor benefits administration file activity, reconcile enrollment and carrier data, coordinate payroll adjustments, and ensure accurate employee records
• Administer expatriate benefit enrollments and terminations in partnership with Global Mobility teams and external providers while maintaining accurate documentation
• Develop and maintain employee communications, benefits materials, standard operating procedures, controls, and process documentation to support operational excellence
• Analyze operational trends and recommend improvements that strengthen efficiency, automation, data quality, compliance controls, and employee experience

About the Team

The Benefits Operations & Delivery team plays a critical role in delivering a seamless, compliant, and positive employee benefits experience across the organization. The team is responsible for the administration and operational execution of employee benefit programs, ensuring accuracy, consistency, and high service standards throughout the employee lifecycle. Through close collaboration with internal partners and external vendors, the team supports talent attraction and retention, enhances employee understanding of available benefits, and drives operational excellence. By joining the team, you will contribute to innovative, data-driven benefits operations in a dynamic global environment that values continuous improvement, responsible AI adoption, and exceptional employee experiences.