Sr. Designer, Consumer (ClassPass)
About the role
Sr. Designer, Consumer (ClassPass) | Playlist Skip to main content A warning about recruiting scams Main navigation Our Culture Careers Press Contact Menu - Action View all jobs Sr. Designer, Consumer (ClassPass) ClassPass | Product & Design | Full-Time Exempt (US) | United States Apply now At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
About
the Team ClassPass is revolutionizing the fitness and wellness industry by bringing together the world’s best experiences into one app. Our mission is to motivate people to live inspired lives every day by introducing and seamlessly connecting them to soul-nurturing experiences. We’re searching for a Senior Product Designer to join our Consumer team, focusing on helping users get the most value out of their ClassPass subscription, optimizing how we package, present, and personalize offers during moments of intent. This includes designing personalized upsell moments, subscription management, and payment experiences.
About
the Role You’ll design experiences that convert curiosity into commitment, exploring and optimize the end-to-end customer journey to drive activation, retention, and monetization. You’ll use experimentation, insight, and craft to identify friction, surface value, and design experiences that accelerate business and customer outcomes. This role is ideal for a seasoned designer who thrives on transforming aspirational goals into intuitive, elegant experiences. You set a high bar for design craft, grounded in systems thinking and real-world impact. You’ve led strategic initiatives before and are equally comfortable zooming out to define vision as you are zooming in to sweat the details and ship. You’ll report directly to the Director of Design for ClassPass and collaborate closely with cross-functional partners across Product, Engineering, Marketing, and Research. What you’ll be doing… You’ll turn behavioral insights into thoughtful experiences that remove friction, build trust, and deepen engagement throughout the lifecycle. You’ll own end-to-end design strategy and execution for key parts of the ClassPass platform— shaping vision, flows, and shipped quality. Lead and contribute to discovery efforts (research, interviews, data synthesis) to uncover insights and opportunities. Translate business objectives into thoughtful design opportunities that lead to intuitive, effective product experiences. You’ll work with a team that is passionate about design craft, our customers, and staying connected with each other. Mentor & multiply: give incisive feedback, model great critiques, and help lift