Lead - Business Systems Services (Workday Technical Lead)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Summary: We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.   Technical Skills Inbound and Outbound EIBs Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates) Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects) Document Transformation Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration) Workday Integrations: Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend Work with various third-party vendors including Payroll Vendors, Learning ProvidersExpert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups Experienced in end-to-end implementation through different phases including Discovery sessions, Planning, Documentations, Build, E2E testing, Deployment and Hypercare Reporting and Analytics: Design and generate customized reports and dashboards to support HR and business decision-making Utilize Workday reporting tools to extract and analyze HR data for various stakeholders Workday System Configuration: Basic Configuration knowledge on any two Core HR, Absence, Time tracking,

compensation modules with

Compensation are preferable as one of the modules. Basic implementation knowledge on maintaining business process configurations, security settings System Optimization: Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements  Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system   User Support and Training: Provide ongoing support to end-users, addressing system-related inquiries and issues Develop and conduct training sessions for HR and other relevant teams to ensure efficient and effective use of the Workday system   Data Management: Manage data integrity by conducting regular audits and implementing best practices for data governance Work on data migration and integration projects to ensure seamless flow of information across the organization System Upgrades and Maintenance: Stay informed about Workday updates, releases, and new features Plan and execute system upgrades, ensuring minimal disruption and maximum utilization of new functionalities   Collaboration: Collaborate with cross-functional teams to understand

requirements and implement solutions that align with organizational goals Compliance and Security Ensure that the Workday system is in compliance with relevant data protection and security regulations. Monitor and address any security vulnerabilities or risks related to the Workday system Total experience of 5-8 years Bachelor's degree in Information Technology, Business Administration, or a related field Proven experience as a Workday HCM system analyst, with in-depth knowledge of Workday Integrations, reporting, configuration and customization Strong understanding of HR processes and best practices Excellent analytical and problem-solving skills Effective communication and interpersonal skills Ability to work independently and collaboratively in a team environment Experience with data management, reporting, and analytics within the Workday platform. Knowledge of relevant data protection and security regulations Workday certification is a plus If you are a detail-oriented and proactive individual with a passion for optimizing HR systems, we invite you to apply for this exciting opportunity to contribute to the success of our organization. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.