About the role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
The Role: At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Staff SRE on the infrastructure team, you’ll sit at the core of that effort: owning the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently. You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers. From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence. \n
What You'll Do: Design and implement resilient infrastructure to support high availability at scale Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR Partner with engineering teams to bake best practices for reliability, resilience and observability into services Automate infrastructure workflows using IaC and other cloud native tools Champion a culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org What You’ll Bring to