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Benefits University See open roles Close mobile navigation Roles at Stripe Role details Risk Operations Analyst (Mandarin Speaking)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About
the team The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance
requirements for Stripe’s Greater China (GCN) users. In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of
the team to scale Greater China (GCN) user risk assessment and support processes. They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment. What you’ll do Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Fraud Operations team works to ensure that exposure is minimized while facilitating company growth. We are looking for someone passionate about minimizing risk while enabling our Greater China users, conducting in-depth risk investigations across fraud, policy, and compliance, and who has a strong desire to work collaboratively with stakeholders while building and scaling risk investigations and support for Greater China. This position works closely with cross-functional stakeholders across go to market, operations, risk, and product to mitigate financial and ecosystem risk while enabling our users. The right candidate for this role will have a minimum of four years experience conducting complex risk investigations and building & scaling risk processes in a highly collaborative and cross-functional environment, preferably within ecommerce or payments. Candidates should also have experience working closely with cross functional stakeholders to drive investigative and operational process improvements, conduct root cause analysis, and be fluent in written and spoken Mandarin.
Responsibilities Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud, compliance, and policy risks. Work directly with users and go to market to build context into business models, validate documentation, and assess supportability. Conduct periodic investigations on high risk accounts to identify and mitigate fraudulent or other high risk behaviors. Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders. Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of high risk users. Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks.
Who you are We’re looking for someone who meets the minimum
requirements to be considered for
the role. If you meet these
requirements, you are encouraged to apply. The preferred
qualifications are a
bonus, not a requirement. Minimum
requirements At least 4 years of experience conducting complex risk investigations. A minimum of 1 year of experience in leading risk-related projects or initiatives, while effectively collaborating with cross-functional stakeholders. Experience using data to propose creative solutions to both tactical and strategic problems. Creative mindset, strong team orientation, and exceptional problem-solving capabilities. A willingness and ability to challenge the status quo and propose improvements. An aptitude for approaching challenges from the user’s perspective while maintaining a pragmatic and solutions-oriented approach. Professional fluency in both written and verbal Mandarin communication, as this role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance
requirements for Stripe’s Greater China users. Preferred
qualifications In depth experience conducting risk assessments focused on either fraud, compliance, and supportability. Risk experience focused on APAC and Greater China, preferably in payments, e-commerce, or fintech. Experience working directly with users to fulfill document requests, onboarding, and risk
requirements. Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows. Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance
requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and
benefits The annual salary range for this role in the primary location is S$110,400 - S$165,600. This range may change if you are hired in another location. For sales roles, the range provided is
the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for
the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience,
qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific
benefits and details about what
compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process.
Benefits/additional
compensation for this role may include: equity, company
bonus or sales commissions/bonuses; retirement plans; health
Launched out of Y Combinator’s 2009 Summer batch, Stripe is a global technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online Stripe is a proud partner of YC companies—from Airbnb (S09) to Defog (W23)—to help them grow their businesses and increase the GDP of the internet.
