Renewals Account Manager (Remote, JPN)

requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting. Be a trusted resource for Sales on all things Sales Process as well as CrowdStrikes’ Pricing & Packaging policies. Build Proposals, proposals, price, and discount product portfolio. Help to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals. Assist with qualifying the decision maker, buying process, budget and timeframe. Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration. Consult our existing customers to deliver feedback to the Product teams on new feature requests and product enhancements. Provide high touch customer service, including escalation and coordination of support issues as needed. Churn Risk Mitigation: Protect ARR & Avoid Surprises – make sure the risks are well known & the right individuals are involved. Identify at-risk renewals and create Call to Action with appropriate account team. What You'll Need: 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success. Relevant industry experience: High Tech, SaaS, Cybersecurity preferred. Bachelor's degree from an accredited college or university or relevant experience. Previous experience managing SaaS Subscription renewals process ideal. Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred. Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick) SFDC Report building and Opportunity/Contract management experience. Experience managing forecasts in Clari preferred but not required. Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. Tech savvy & excited to work in a fast-paced environment. Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings. Ability to work independently or in a team environment. Extreme attention to detail and highly organized. Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. #LI-MN1 #LI-Remote

Benefits of Working at CrowdStrike: Market leader in

compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training,

compensation,

benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job

requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance. CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.

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