Implementation Manager

Implementation Manager | Thatch Careers THATCH Open main menu Solutions ICHRA Marketplace Platform USE CASES Brokers Startups SMB Enterprise Resources Customers Explore plans LEARN What is ICHRA? Group plan vs ICHRA QSEHRA vs ICHRA Blog SUPPORT Help center FEATURE 2026 Health

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About us Learn about Thatch Jobs Join our team! Trust center Security and compliance Sign in Book a demo Start now Back to all Roles Implementation Manager at Thatch Location Remote (US)

Compensation $95,000 - $120,000 USD

About

the role We’re looking for an Implementation Manager to lead our growing segment of mid-market employers through the transition to Thatch – from initial planning through a successful transition to account management. Moving from a traditional group health plan to an ICHRA, also known as CHOICE, is more than a technical implementation. It requires employers and plan administrators to adopt a new mindset, new processes, and a new way of communicating about

benefits. You’ll serve as a trusted guide throughout that change, helping customers make informed decisions, prepare their teams, and deliver a smooth enrollment experience for employees. This role is ideal for someone who runs exceptionally sharp processes, communicates clearly, and can bring order to complex, cross-functional work. You should be technically curious and comfortable working with data integrations, but you do not need to be an engineer. You’ll also develop deep expertise in health

benefits and ICHRA, also known as CHOICE, – and will become a trusted advisor to your new customers.

What you'll do Own implementations from pre-sale planning through launch and post-implementation handoff. Build and manage clear project plans, timelines, milestones, dependencies, and escalation paths. Lead customers through the operational and organizational changes required to adopt an ICHRA. Educate and train employers and plan administrators, giving them the knowledge and confidence to manage their new

benefits model. Develop enrollment strategies and employee communication plans tailored to each employer’s workforce. Coordinate enrollment readiness, including eligibility data, payroll inputs, integrations, testing, and issue resolution. Partner closely with Field Account Managers to deliver a coordinated, high-touch implementation experience. Collaborate with Sales before handoff to validate scope, surface risks, and set clear expectations. Work with Account Management after launch to ensure a seamless transition into the ongoing customer relationship. Coordinate across internal teams, including Product, Operations, Support, and Compliance, to keep implementations moving. Identify recurring friction points and turn what you learn into stronger, more scalable implementation processes. Background we're looking for Experience leading customer implementations, onboarding programs, change-management initiatives, or similarly complex projects. Strong project and process management skills, with a record of keeping multiple stakeholders aligned and accountable. Excellent customer communication, facilitation, education, and training skills. The ability to translate unfamiliar or technical concepts into clear, practical guidance. Comfort working with customer data, file transfers, system integrations, and technical partners. Sound judgment and the ability to anticipate risks, manage competing priorities, and escalate issues early. Confidence working cross-functionally and influencing people without direct authority. Experience we’d be particularly excited about Curiosity and the motivation to develop deep expertise in ICHRA, also known as CHOICE, and the broader

benefits industry.

Benefits, HR technology, payroll, or healthcare experience is helpful but not required. What to expect We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: 30 minute video meeting to talk through your background and interest in Thatch 30 minute video meeting with the hiring manager to dive deeper into your experience and

the role 30 minute video meeting to meet 2-3 members of

the team 30 minute video meeting with our founders to discuss your approach to culture and our operating principles Apply for this position Legal First Name * Last Name * Email * Phone * Resume/CV * Cover Letter LinkedIn Profile Website Remote work location (City, State) * Will you require visa sponsorship for employment authorization in the US, either now or in the future? * -- Select an option -- Yes No Equal Employment Opportunity Information To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process. Disability Status -- Select an option -- I do not want to answer No, I do not have a disability and have not had one in the past Yes, I have a disability, or have had one in the past Veteran Status -- Select an option -- I don't wish to answer I identify as one or more of the classifications of a protected veteran I am not a protected veteran Race -- Select an option -- Decline To Self Identify Two or More Races Native Hawaiian or Other Pacific Islander White Hispanic or Latino Black or African American Asian American Indian or Alaskan Native Gender -- Select an option -- Decline To Self Identify Female Male Submit Application THATCH Use cases Startups Small businesses Enterprise Brokers Resources ICHRA QSEHRA vs ICHRA Group plans vs ICHRA Company

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