This is a remote role, but candidates should be located on the East Coast, preferably within the Washington, DC area, with the ability to travel occasionally to client locations, including DC, North Carolina, and New York.

What You Will Work On

• Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado. 
• Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities.
• Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals.
• Act as a strategic advisor on Persado products—onboarding users, enabling adoption, and championing customer needs. 
• Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience. 
• Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel).

Requirements

What You Bring

The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible.

• 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients.
• A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities.
• Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly.
• Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas)
• A basic understanding of key marketing programs and channels. 
• Bonus: direct exposure working with financial institutions on marketing-related efforts.

Benefits

What We Offer

Achieve your life goals and work goals at Persado:

• Persado’s hybrid working model empowers both remote and in-office work equitably
• Competitive and equitable compensation
• Generous benefits packages globally
• 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
• We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
• Employee Enrichment Fund to pursue a passion or upgrade your home office
• Structured onboarding program to ensure a confident start and long-term success for new hires
• Strong emphasis on career development and mobility, continuous feedback loops and performance management
• Flexible time off to support work-life harmony (including some extra days on Winter Holiday Break)
• #PersadoCares: 2 paid Volunteer days per year and charitable donation matching
• Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, commitment to bias-free recruitment, community ERGs, and more

Valuing diversity at Persado means recognizing and respecting human differences and similarities. Persado is committed to diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.

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